Terms of service
BETTER VAPE THAN NEVER TERMS AND CONDITIONS
YOU MUST BE 18 TO PURCHASE GOODS FROM THIS SITE.
THESE PRODUCTS MAY CONTAINS NICOTINE WHICH IS A HIGHLY ADDICTIVE SUBSTANCE.
PLEASE BE AWARE WE WILL VERIFY YOUR AGE BEFORE WE FULFIL YOUR ORDER.
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THESE TERMS
1.1 What these terms cover- These are the terms & conditions on which we supply products to you.
1.2 Why you should read them- We advise you to read these terms carefully before submitting your order to us.
The terms will tell you who we are, how we will provide products to you, what to do if there is a problem, how you or we may end the contract and other important information.
If you believe there is a mistake within these terms don’t hesitate to contact us to discuss.
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INFORMATION ON HOW TO CONTACT US
2.1 WHO WE ARE- We are BETTER VAPE THAN NEVER LTD.
Our registered office and trading address is 46 High Street Olney Buckinghamshire MK46 4BE
Our company number is 14850674
2.2 HOW TO CONTACT US - You can contact us by emailing sales@bvtn.co.uk , on social media or by writing to us at our registered address stated above.
2.3 HOW WE MAY CONTACT YOU - If we have any reason to need to contact you we will do so by telephone or by email/writing to you at the email or postal address you provide us when placing an order.
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ELIGIBILITY
3.1 Our products are ONLY available to individuals over the age of 18 years old.
3.2 We may ask you for verification, for example by asking for identification, in the event we determine that you are not legally permitted to order the product we provide, or refuse to provide such verification, we are entitled to terminate the contract without notice.
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OUR CONTRACT WITH YOU
4.1 HOW WE ACCEPT YOUR ORDER- The contract between you and us will come into existence upon you receiving your order confirmation via email.
4.2 YOUR ORDER NUMBER - Upon accepting your order you will receive an order number. If for any reason you should need to contact us about an order please include the order number provided.
4.3 IF WE ARE UNABLE TO ACCEPT YOUR ORDER- In the event we are unable to fulfil your order you will be contacted as soon as possible in writing (email) and you will not be charged for the item (s). This could be for a number of reasons such as the item is no longer in stock.
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PRODUCT & PACKAGING
5.1 Products may vary slightly from pictures used to display/advertise. The images we use are for illustrative purposes. We make conscious efforts to display colours accurately, but cannot guarantee that the display of colours will accurately reflect the colour of the product(s).
5.2 Product packaging may vary slightly.
The packaging of the product(s) may vary from the images displayed on our website.
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PROVIDING THE PRODUCT(S)
6.1 The cost of delivery will be shown clearly to you on our website and at checkout.
6.2 When we will provide product(s) and delays.
When you place an order we will contact you with an estimated delivery date, which will be within 30 working days after we accept the order, however if our supply of your product(s) is delayed by circumstances out of our control, we will contact you as soon as possible to let you know and take action to minimise the effect of the delay. Providing that we do this we are then not liable for delays caused by the event. If there is a risk of a substantial delay you may contact us to cancel your order and receive a refund for any product(s) you paid for but have not received.
6.3 If you are not home when the product is delivered.
If no one is available at your address to take the delivery and the product(s) cannot be posted
Through your letterbox, a note will be left informing you how to rearrange delivery or collect from a
local delivery depot.
6.4 IF YOU DO NOT REARRANGE DELIVERY
If after a failed delivery you do not rearrange the delivery or collect from a local depot, we will make further contact with you for further instruction. If despite reasonable efforts, we are unable to make contact about rearranging delivery or collection from a local depot, we may end the contract and you may be charged a compensation fee to cover our net cost as a result of breaking the contract.
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MISSING/DAMAGED ITEMS
7.1 If any item(s) are damaged or missing from your order, you must inform us within 24 hours of receiving the goods, providing full details of your order and the item(s) missing. Any claims made after this 24 hour period WILL NOT be accepted. DO NOT dispose of any products or packaging prior to reporting the issue, as we may require batch code numbers, photographic evidence and/or request that the damaged item is returned back to us.
After investigation we will supply any missing/damaged products or issue a refund for the item(s) not received. If the item(s) are deemed to have been damaged due to misuse, accidental damage or wear and tear, we will not issue a replacement or raise a credit/refund and you will be liable for all costs incurred returning the goods to us.
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YOUR RIGHTS TO END THE CONTRACT
8.1 You can end your contract with us under some circumstances. Your rights to end the contract will depend on the product bought, whether there are any defects, how we perform and when you decide to end the contract.
8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced) Please refer to our warranty policy.
8.1.2 If you want to end the contract because of something we have done or have said we are going to do please see clause 8.2.
8.2 ENDING THE CONTRACT BECAUSE OF SOMETHING WE HAVE DONE OR SAID WE ARE GOING TO DO
8.2.1 We have told you about an upcoming change to the product or the terms which you did not agree to.
8.2.2 We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed.
8.2.3 There is a risk that supply of product(s) may be significantly delayed because of circumstances out of our control.
8.3 EXERCISING YOUR RIGHT TO CHANGE YOUR MIND
(Consumer Contracts Regulations 2013) For most products bought online you do have a legal right to change your mind within 14 days (cooling off period)
8.3.1 You DO NOT have a right to change your mind in respect of:
8.3.1.1. Any product sealed for hygiene purposes or health protection.
Any electronic cigarettes, clearomizers, atomizers (also known as coils/heads) pods and tanks are oral based products, once opened or used cannot be returned for safety and hygiene reasons unless defective.
8.3.1.2. Products perishable or otherwise liable to deteriorate or expire rapidly.
E-liquid is classed as a perishable product and cannot be returned unless defective
8.3.1.3. Any products which become mixed inseparably with other items after delivery.
8.3.2 WHERE YOU EXERCISE YOUR RIGHT UNDER THIS CLAUSE YOU MUST:
8.3.2.1 Notify us of your intention to cancel by contacting us.
In some circumstances you may receive a returns merchandise authorisation number (RMA) which must be put in with the returned items.
Any unsolicited or unauthorised returns may be disposed of and no further liability lying with us to provide a refund.
8.3.2.2 Safely return all goods at your own expense, unless the product(s) are defective, unopened, unused and in their original packaging.
8.3.2.3 Include all documentation, full name, order number, reason for return, including RMA where applicable.
8.3.2.4 Send returns via a recorded delivery method, fully insured for the full value of goods. You have full responsibility to take reasonable care of any goods whilst in your possession. We are not liable for any items lost in the post.
8.3.2.5 Ensure returned items are received within 10 days of receiving confirmation of the return. Items returned after this may not be accepted, unless out of your control.
8.3.2.6 Allow up to 7 working days for items returned to be investigated. If eligible the refund or replacement will follow after this period.
8.4 ENDING THE CONTRACT WHERE WE ARE NOT AT FAULT AND THERE IS NO RIGHT TO CHANGE YOUR MIND
You may still be able to end the contract before it is completed. If you cancel your order before the item is dispatched and we are able to end the contract we will refund any sums paid.
8.4.1 If your order has been dispatched you may still be able to get a refund but a fee may be deducted to cover our net costs as a result of you ending the contract after dispatch.
9. SUMMARY OF YOUR LEGAL RIGHTS
We will supply products that are in accordance with this contract.
9.1 YOUR RIGHT TO RETURN REJECTED PRODUCTS
If you wish to exercise your right to reject items they must be posted back sealed, unused and in the original state that you received them in. We will send a shipping label to return the item(s). This must be within the 14 day cooling off period.
10. PRICING AND PAYMENT
10.1 Where to find the price of products
The price of the product including VAT will be displayed on the order page and at checkout.
10.2 We will make you aware of any changes to the rate of any tax/vat. If the order is paid in full before the date of any change this will not be affected.
10.3 When will you pay?
We accept all major debit/credit cards. You must pay for any products in full when you place an order.
11. HOW WE USE ADDITIONAL INFORMATION
We only use your personal information as stated in our privacy policy.
12. CLP REGULATIONS
3mg,6mg,12mg,18mg,5mg,10mg,20mg.
This product contains nicotine, which is a highly addictive substance.
Not for sale to anyone under 18 years old
WARNING: CONTAINS NICOTINE, HARMFUL IN CONTACT WITH SKIN. HARMFUL IF SWALLOWED. CONTACT A POISON CENTRE, DOCTOR OR PHYSICIAN IF YOU FEEL UNWELL. If on skin: wash thoroughly with soapy water. If in eyes: wash immediately with plenty of clean water. Keep out of reach of children. Dispose of contents/container in accordance with regulations.
13. DISCOUNTS AND PROMOTIONS
13.1 DISCOUNTS AND OFFERS
All discounts and offers are created at our discretion. Some will be automatically added and others will require a code at checkout.
13.2.These are the terms in which we supply the products under any promotional offer to you.
13.2.1.1Multibuys on any e-liquid
Applies to selected products
Better Vape Than Never reserves the right to change, without notice, any discount amount/ number of promotional items
Other exclusions may apply
13.2.1.2 Free nicotine shots with 50/100mls
Applies to selected products
Maximum purchase quantity may apply
Other exclusions may apply
